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Focus Stories

Mr. Handyman

by Kevin Fritz

Featured Photo from Mr. Handyman

We all know that to properly maintain our residence or commercial property, we need to be handy or find a good handyman. It’s easy, however, to get stuck in a Catch-22. While we can tackle some jobs, many of us lack the necessary skills and tools to handle every project that might surface. But finding a trustworthy, skilled handyman can be a chore in itself... Unless, that is, you call Chad Olson, a.k.a. Mr. Handyman.

Over the past 12 years, more and more homeowners – and business owners – have come to rely on Chad’s Lake Mary-based business. Mr. Handyman, with more than 200 independently owned and operated locations across the country, provides licensed, bonded, and insured skilled technicians who take away the worry and stress associated with home and office maintenance.

Chad, originally from Minnesota and a veteran of the mortgage industry, got into the business when the housing market crashed. He chose the Mr. Handyman franchise because of his frustration with companies providing work at his own home.

“I had a couple of bad experiences with subcontractors, and that served as the catalyst,” says Chad, who is licensed as a general contractor. “We do not subcontract any of our work here. That sets us apart. Everyone on staff is an employee. That way, if there is an injury or damage to property, the customer does not have to deal with  the subcontractor.” 

On the agreed date and time, a Mr. Handyman employee arrives at the assigned location in a marked van, in full uniform, wearing a nametag. There is no doubt who has come at your home or office. Prior to being hired, Mr. Handyman employees must undergo drug testing, background checks, and have their driving records examined. 

Each technician arrives at the job site in a van stocked with essentials such as caulk, screws, anchors, and tools. For personal touch items, including doorknobs and flooring, Chad lets his customers purchase them in advance and have them at the ready on appointment day. Or, the technician can pick up the client’s selections, if need be.

Every job is performed by highly skilled specialists with 15 years of experience, on average, and Chad is quick to tell potential customers his services are not the cheapest available in the marketplace. Instead, they’re the best.

“I tell people all the time – you get what you pay for,” he says. 

Every Mr. Handyman assignment is billed at the same hourly rate, whether you need your grill assembled – yes, they will do that – or a shower rebuilt. No job is too small, although there is a one-hour minimum charge. 

In the Lake Mary area, the most common requests for Mr. Handyman services are to address wood rot, drywall repair, and stucco crack repair. Chad says the latter is becoming more prevalent as homes settle and owners realize the dangers of water seeping into their walls from the outside, especially during hurricane season.

“We also fix a lot of work someone else attempted,” he adds.

The majority of Mr. Handyman’s business is residential, with 30 percent of Chad’s clients originating from the commercial sector, including a number of dentist and doctor offices. His bread and butter is repeat business – 70 percent of Mr. Handyman clients are loyal customers. Even more telling, the company boasts a one-percent callback rate, and if a customer requests a technician return because they are not happy, Mr. Handyman has a no-questions-asked policy.

“If they want a new technician, then we will send one,” says Chad. “It takes time to develop a good customer base, and we have many longtime customers. Some even have a favorite handyman and will wait until he is free to have the work done.”
A good reputation also takes time to build, and Mr. Handyman has proven to be a stellar provider in the community. The company is the recipient of an Angie’s List Super Service Award and has an A+ rating from the Better Business Bureau.
“The bottom line is that a person always answers the phone at the office, and we always show up on time,” says Chad. “Our reputation speaks for itself.” 

Mr. Handyman currently serves Seminole County, West Volusia, and portions of Orange County.

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