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Focus Stories

Right at Home of Longwood/Lake Mary

by Susan Shalhoub

Featured Photo from Right at Home of Longwood/Lake Mary

Right at Home of Longwood/Lake Mary provides clients with reliable, in-home care and companion services year-round. But in this time of social distancing due to the coronavirus, clients such as senior citizens are even more grateful to know they have responsible local assistance at the ready.

Right at Home serves this vulnerable population and others in need of physical assistance – whether they require a short-term companion, round-the-clock help, respite care, or anything in between.
Caregivers offer grocery shopping services and medication pickups, for example, transportation to doctor appointments, light housekeeping, meal preparation, and more.

Experienced, Committed Caregivers
It’s the quality of the company’s local caregivers that truly makes a difference, says Rob Hoffman, president and owner of Right at Home of Longwood/Lake Mary.

“They are what make us a success,” he says. “They are the reason why we won a Caring.com award. Our caregivers do their job, and they do it well. They are the face of our company.”

Some caregivers have been with Right at Home since it opened its doors in our community five years ago, finding careers where they get personal satisfaction in helping others. And the ways they help others range greatly, depending on each client and their individual situation.

Some caregivers walk dogs, help a client at home after surgery, or assist with showering to help prevent falls. Maybe a client just needs a companion for a few hours a day but requires help getting from their bed to a recliner in the mornings. Some clients may have dementia, Parkinson’s disease, or have physical limitations making tasks like changing bedsheets or taking out the trash difficult, if not impossible.

“Whatever they need, we’re there to help,” Rob says, adding that caregivers have even accompanied clients to movie theaters, family weddings, and casino cruises. 

Personal Service
Rob knows that families may have concerns about hiring a caregiver to help their loved one. A key part of Right at Home’s service is matching the right caregiver to the right client. In addition to a Level-II background check and fingerprinting, interviews and orientations for caregivers are comprehensive. Either Rob, Holli Strazza (client care manager) or Bob Starks (Right at Home’s community relations manager) goes with the caregiver to the client’s home for that first introduction.

Right at Home is always looking for caring, compassionate, quality caregivers to join its team. Some caregivers have a few clients they see for shorter shifts, while others work 40 hours a week for the same client.

“It’s amazing how close caregivers will get to their clients,” says Rob, “and those bonds strengthen over time.”

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