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Duke Energy Urges Storm Preparedness for 2019 Hurricane Season

Featured Photo from Duke Energy Urges Storm  Preparedness for 2019 Hurricane Season

Hurricane season began on June 1, but Duke Energy prepares for massive storms year-round and urges you to be prepared, too.

Hurricane season began on June 1, but Duke Energy prepares for massive storms year-round and urges you to be prepared, too.

Early preparation is a key element of keeping you and your family safe during and after a hurricane. Being prepared means being able to react quickly if and when a storm threatens your neighborhood.

This hurricane season, Duke Energy’s meteorologist predicts slightly above-average storm activity. 

The following tips can help you and your family stay safe if severe weather strikes and the power goes out:

Safety around Power Lines 

  • Consider all downed power lines and anything touching them energized and hazardous. Do not go near them. Report the problem to Duke Energy by calling 800-228-8485.
    Stay away from downed or sagging power lines and do not touch anything that is on or near a power line (i.e., trees or tree limbs, cars, ladders). 
  • Keep children and family pets away from areas where lines may have fallen (backyards, fields, schoolyards, etc.). 
  • If a power line falls across a car that you’re in, stay in the car. If you must get out of the car due to a life-threatening situation, do your best to jump clear of the car and land on both feet. Be sure that no part of your body is touching the car when your feet touch the ground.

Generator Safety 

  • Please watch for utility crews and turn the generator off when crews are in your area. The electrical load on the power lines can be hazardous for crews making repairs. 
  • Operate your generator outside. Never operate it inside a building or garage. 
  • Always follow the manufacturer’s instructions to ensure safe and proper operation. 
  • Never replenish fuel in a generator when it is running. 

Flooding and Electrical Safety 

  • If rising water threatens your home – or if you evacuate your home – turn off your power at the circuit breaker panel or fuse box. 
  • Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don’t drive over – and don’t stand near – downed power lines. 
  • If your home or business is flooded, Duke Energy cannot reconnect power until the electrical system has been inspected by a licensed electrician. If there is damage, an electrician will need to make necessary repairs and obtain certification from your local building inspection authority before power can be restored. 

Outage Reporting 

  • Customers can report power outages in three easy ways:
  • Online at 
  • Text OUT to 57801 (standard text and data charges may apply)
  • Call the automated outage-reporting system at 800-228-8485.

For more information on how to prepare for storm season and how Duke Energy can help, visit For storm or power restoration updates, follow Duke Energy on Twitter             (@DukeEnergy) and Facebook (Duke Energy).

Patty D’Alessandro is a government and community relations manager for Duke Energy, covering Seminole and Volusia Counties. She has more than 34 years of experience in the electric utility industry.

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